BOOKING TERMS GROUP & CONFERENCE

RESPONSIBILITY

Rental agent:
Destination Lofsdalen AB Högbäcksvägen 3 842 96 Lofsdalen Tel: +46 680 413 50

Destination Lofsdalen AB (referred to in the following as the Agent) acts as the agent for cabin and apartment rental (referred to in the following as property rental) in the name of and on behalf of the cabin or apartment owner (referred to in the following as the Property Owner). You enter into property rental agreements directly with the Property Owner. The Agent is not responsible for renting property to you. The Property Owner is responsible for providing you with a rental service.

As the Agent we ensure that:
– you receive a written confirmation of your booking.
– you receive documents and information about where the key can be found in good time, but not necessarily more than 30 days before your agreed arrival date.
– the cabin or apartment matches the description. However, we are not responsible for any promises that the owner or their contact person may have made directly to you without our knowledge and that we do not know about and should have known about. (Try to obtain promises of this kind in writing for safety’s sake.)
– you are informed of any important changes regarding your booking.
– you have access to the cabin/apartment from 16.00 on your agreed arrival date until 11.00 on your departure date, unless specified otherwise. If you are not satisfied with the cabin/apartment, you must contact us. We will inform the Property Owner. You can find out more about this below.

When does my booking become binding?
Both you and the Property Owner are bound by the rental agreement as soon as we have confirmed the booking and you have paid the deposit (or the full rental amount).

You have a 24-hour right of cancellation, after the time of booking, on all purchases made via phone or email.

When and how shall I pay?
Booking earlier than 41 days before arrival
When booking earlier than 41 days before arrival, the registration fee is 20% of the amount. When booking by phone, the registration fee must be paid within 10 days from when we send you the confirmation. When booking online, the registration fee is paid at the time of booking. The rest of the amount must be paid no later than 41 days before the agreed arrival.

Booking later than 41 days before arrival
If you booked later than 41 days in advance, the full amount must be paid immediately, though it must be before the agreed arrival.

Long-term rental
If you have booked a period longer than 30 days, you do not have to pay the following 30-day periods until the last bank day before the start of each new 30-day period.
Payment is made online through the payment link sent to the email address specified when booking. Payment is made via credit card (Visa or Mastercard).

Campaigns
In cases where we have campaigns on selected accommodations, these apply to new bookings. If you have an existing booking, the above booking conditions apply.
 

When must I pay?
If you book more than 41 days in advance, the deposit is 20% of the full rental amount. If you book online, you must pay the deposit at the time of booking. If you book on the phone, you must pay the deposit within 10 days of us sending you the confirmation. The deposit will be deducted from the rental amount. The balance of the rental amount must be paid at the latest by 41 days before your agreed arrival date. If you have booked less than 41 days in advance, you must pay the full rental amount immediately. If you have booked a period longer than 30 days, you do not need to pay for the following 30-day period until the last bank business day before each new 30-day period starts.

What happens if I do not pay on time?
If you do not pay the deposit on time, we are entitled to cancel your booking. If you fail to pay the full rental amount, this is considered to be a cancellation on your part and the cancellation conditions apply.

Snow Guarantee
Destination Lofsdalen and Lofsdalen's ski facilities apply a "Snow guarantee", which means that guests who have booked through Destination Lofsdalen have the right to cancel accommodation, ski pass, ski school and ski rental with a refund in cases where Lofsdalen's ski facilities cannot deliver more than 5 slopes and 3 open lifts. The entire amount minus a cancellation fee of SEK 200 and any cancellation protection (SEK 450) is then refunded to the guest. The cancellation must be made via email or phone to Destination Lofsdalen between 3-1 days before arrival. 
Ski in/Ski out means that under normal conditions it is possible to ski to and from the accommodation. In the event of thin snow cover, weather or other conditions that make this impossible, no compensation or refund will be given.
 

CANCELLATION CONDITIONS

You can inform us that you want to cancel your booking either verbally or in writing. Your cancellation will not be valid if you send it to someone else or to the cabin/apartment. We are required to confirm your cancellation in writing on behalf of the Property Owner. If you cancel more than 41 days before your agreed arrival date, you only have to pay 10% of the rental amount plus an administration charge of SEK 200.If you cancel 40 days or less before your agreed arrival date, you must pay 100% of the rental amount. If you have already paid more than you will be required to pay, we will immediately refund the difference.

CANCELLATION COSTS:
41 days or more before arrival: SEK 200
40-0 days before arrival: 100% of the booking price

THE COTTAGES' EQUIPMENT
All cabins/objects we convey are non-smoking. The cottages/apartments are equipped for self-catering. Bed linen and towels are brought by the guest or booked via Destination Lofsdalen.
Please make sure you get what you want when booking regarding:
• Handicap adapted
• Pets
• That the arrival and departure dates and rental object match what you booked.

CANCELLATION TERMS - ADD-ON PRODUCTS
Conference room
- In case of cancellation 8 days before the first day of booking, the entire amount is paid back minus a handling fee of SEK 200. In case of cancellation 7 days or closer to the first day of booking, the full amount is charged.

Ski pass/bike pass
- In case of cancellation 48 hours before the first day of validity of the ski/bike pass (at 09.00), the entire amount is paid back. In case of cancellation 48 hours or closer before the first day of validity, 50% of the amount is paid back. In case of cancellation on the first day of validity or during the validity period of the ski pass/bike pass, no money is paid back. The intermediary wants information about the number of ski passes and length no later than 14 days before arrival.

- In the event of injury on our slopes, a medical certificate must be presented, and you will then receive the money back for the days you have not been able to use the pass. This provided that the consumer has not used the pass for 2/3, or more, of its validity period.

Ski rental
- In case of cancellation 48 hours before the first rental day (at 09.00), the entire amount is paid back. In case of cancellation 48 hours or closer before the first rental day, 50% of the amount is paid back. In case of cancellation on the first rental day or during the rental period, no money is paid back. The intermediary wants information on the number of people, type of equipment, height and weight of everyone in the group no later than 14 days before arrival.

- In case of damage on our slopes and presentation of a medical certificate, the amount of days the equipment is not used is refunded.

Ski school
- In case of cancellation 48 hours before the first ski school day (at 09.00), the entire amount is refunded. In case of cancellation 48 hours or closer before the first ski school day, 50% of the amount is refunded. In case of cancellation on the first day of the ski school or when the ski school has started, no money will be refunded. Cancellation of the ski school must be done via email (info@lofsdalen.com). The agent wants information about the number of people and ski level no later than 14 days before arrival.

- In the event of an injury on one of our slopes, a medical certificate must be presented, and you will then receive the money back for the days the participant has not been able to attend ski school.

Restaurant reservation
- In case of cancellation 21 days or more before the validity date of the booking, the entire amount is paid back. In case of cancellation 20 days or closer to the validity date of the booking, 100% of the booking price will be invoiced. The intermediary requests information about the number of people and any special diet no later than 14 days before arrival.

- The cancellation conditions apply to Restaurant Hovärken, Aktivitetshuset, Lofsdalen Skybar and Café Värmestugan.

Other activities
When booking an activity via other operators, the specific operator's cancellation conditions apply.
 

RIGHTS, OBLIGATIONS AND OTHER INFORMATION

What rights does the group have?
If the Cottage Owner does not provide the cottage/apartment in the promised condition or at the correct time period and is unable to offer you another cottage/apartment whose differences to the one you booked are so small as to be irrelevant, you have the right to terminate the rental agreement. The cabin owner must then, via the intermediary, refund everything you paid us and reimburse you for your proven and reasonable costs, with deductions for the benefit you may have had from the cabin/apartment. Instead of terminating the lease, you can request that the Cottage Owner reduce the rent.

If you have complaints, you should present them to the intermediary as soon as possible, but no later than 12:00 the day after the day of arrival. Complaints that are not reported to the intermediary before 12.00 the day after arrival is not compensated. If the comments concern how the cabin is cleaned, it will be rectified by the intermediary immediately after the complaint has been made and no other compensation will be paid. Errors that occur during your stay should be reported immediately so that we have a chance to correct it.

You have the right to put someone else in your place and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the day of access.

What are the obligations of the group?
You must take good care of the cabin/apartment and follow the rules, instructions and regulations that apply. You are responsible for all damages that occur to the property and its furnishings as a result of you or someone in your party being careless. You may not use the cabin/apartment for anything other than what was agreed upon at the time of booking (usually leisure purposes or conference gatherings) and you may not let more people stay overnight in the cabin/apartment or on the grounds than you stated at the time of booking.

You must clean properly according to instructions upon departure. In the event of inadequate or non-existent cleaning, the guest will be charged a penalty fee. The intermediary has the right to reject customers who violate the obligations mentioned above or who do not adhere to the general rules and regulations that apply.

War, natural disasters, strikes etc.
Both you and the Property Owner are entitled to withdraw from the rental agreement if the cabin/apartment cannot be made available because of acts of war, natural disasters, labour disputes, long-term interruptions to the water or energy supply, fire or other similar events, which neither you nor we can predict or influence. In this case, the Property Owner is obliged to reimburse the money that you have paid as soon as possible, with a deduction for any use that you have made of the cabin/apartment.

What happens if we cannot reach an agreement?
Please refer any complaints directly to us. Remember that you may be less likely to receive compensation if there is delay in making the complaint. If we are unable to reach an agreement, you can approach the Swedish National Board for Consumer Disputes. It consists of an impartial chairman and several holiday company and consumer representatives. The municipal consumer advisor in your local area will be able to help you.
 

GENERAL DATA PROTECTION REGULATION

Background: The General Data Protection Regulation, or GDPR, is the Regulation adopted by the European Parliament on April 27, 2016. It will apply to all EU member states on May 25, 2018. The purpose of the regulation is to protect individuals in the processing of their personal data.

Who processes your personal data: Personal data is processed by staff at Destination Lofsdalen AB, Lofsdalens Fjällanläggningar AB and, to a certain extent, by accomodation providers connected to the company. The data is also processed by Visit Technology Group AB.

What personal data do we process: Name, address, phone number, e-mail address, bank card details and bank account number. In case of illness that prevents travel, we also treat health information.

Where is the data stored: In the company's booking system, in binders in the company's premises as well as in booking systems for accomodation providers connected to the company.

How is the data processed: In binders and computers for which the company is responsible. The information is used to enable booking and guest contact. The company ensures that the data is not distributed to unauthorized persons. Sensitive personal information is not processed by e-mail, but only in paper form or by encrypted link. The data can also be used for direct marketing according to the so-called balance of interest. 

Personal data provider's rights: You have the right to anonymize your personal information as long as this does not affect the ability to make a reservation or violate other laws and regulations. You have the right to complain about the personal data handling to supervisory authority. You also have the right to get an extract of all the information that the company possesses about you and the knowledge of where they are stored.